We want to make sure our customers are satisfied with their purchase. So, we offer a 30 days Money Back Guarantee.
We offer a 30 days exchange or money back guarantee. If 30 days have gone by after its been delivered, unfortunately we can’t offer you a refund or exchange. Even if an item is on sale, you are still eligible for an exchange or refund Buyer pays return postage..
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Custom tailored or made to measure items and special custom orders are not returnable or exchangeable. These items are specially made for you and cannot be returned however alterations can be made to them after paying very nominal charges usually varying between $15 to $40, depending on the alteration required
- Worn or altered items can not be returned. Jackets should be inspected upon receipt. Please contact us prior to returning/exchanging an item.
- No refund/ return will be issued to the customer ordering more than two products at a single time. This is to discourage the practice of ordering different products for trial and selecting only one.
What if you order a Custom Jacket and its not what you expected?
We do not expect our customers to just live with a unfit jacket. Please contact us and we will work with you to see if we can fix any issues. We want all our customer to be proud to wear a Tedlasso Jacket.